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Account & Billing

How do I sign in or reset my password?

Click “Sign In” → “Forgot password?”. You’ll receive an email to reset it. If you signed up with Google, use the same Google account.

Account & Billing

How do I cancel my subscription?

Go to Dashboard → Settings → Billing. You can pause or cancel anytime; access remains until the current period ends.

Courses & Player

My video won’t play or buffer. What can I try?

Refresh the page, disable ad blockers, and ensure your connection is stable. We stream via edge CDN; if issues persist, contact support with the course/lecture URL.

Courses & Player

Where are my course downloads and resources?

Inside the Course Player, open the Syllabus sidebar → Resources tab for each lecture or section.

AI Tutor

How does the AI know my context?

The tutor is tied to your current lesson and timestamps. It references transcripts/embeddings to answer with exact context.

AI Tutor

What languages are supported?

English and Arabic now, with more coming soon. Switch language in the chat settings when available.

Instructors

How do I submit a course?

Dashboard → “New Course”. Upload lessons or link existing content. After review/approval, it goes live with an AI tutor wrapper.